1. TERMS OF SERVICE
The following terms and conditions shall govern all sales by RUSKIN LLC (through www.ruskinlondon.com) ("RUSKIN") and the buyer. Please read these Terms carefully before ordering any products from the website. By placing orders with RUSKIN, it is deemed that you have read, understood and agreed to these "Terms & Conditions". If you find any subject in the Terms & Conditions not acceptable, please contact RUSKIN before placing your order.
2. PRICES & CURRENCY
All prices are retail prices stated in UK Pounds, US Dollars and Japanese Yen. Prices do not include: taxes, duties, import fees charged by your local government, service, payment or delivery charges depending on country unless otherwise stated. RUSKIN does not charge any sales tax unless you are a customer from the great State of California (and if so, then the applicable California sales tax will be added to your purchase). Otherwise we do not charge a tax on our products to residents of any state outside of California or to any country outside the United States. We retain the right to adjust the prices on any items without prior notice. As customs policies vary by country, we cannot anticipate what these charges will be and therefore RUSKIN will not be responsible for any taxes, duties, import fees or custom fees levied once the purchased RUSKIN products reach your destination.
We accept most major credit cards (Mastercard, Visa, Discover, and American Express).
RUSKIN encrypts all your credit card details using SSL (Secure Socket Layer) protocol. This means that no unauthorised persons will be able to view your card number or other information during the transaction. The total cost of your items purchased plus shipping fees as displayed on our site will be billed to your credit card. To protect our customers and ensure that their financial information is maintained securely, we may request further correspondence from the purchaser in the event that we suspect a fraudulent order.
All purchased goods are shipped with Royal Mail, FEDEX or UPS and we will notify you of the chosen carrier upon placement and confirmation of your order. When your order leaves our warehouse you will receive a tracking number via e-mail in order for you to track your order. All delivery times are estimated based on the carrier.
5. DELIVERY TIME
Timely delivery is based on the daily delivery schedules of our carriers (Royal Mail, FEDEX and UPS). RUSKIN will not be held responsible for delays due to the chosen carrier's deficiencies, especially once such shipment has left our premises. All delivery estimates are based upon business days. If you wish to have a more expedited delivery service please contact us at email@example.com and arrange for swifter service. Import costs may be due when the purchased goods reach the country of destination.
Shipping times vary based upon selection:
Anywhere in the UK:
Standard: 3-7 days
Standard: 7-10 days
6. ORDER PROCESSING
Your order will not be submitted until you click "Checkout" once you are in the Shopping Cart page. If you leave the page prior to clicking this button, the transaction will not be completed.
Shortly after placing your order, an order confirmation will be sent to the email you have specified during the checkout process. When the items are shipped from RUSKIN, we will send you an email with shipping information and the tracking number for the items purchased. By reading these Terms and Conditions and making your order on the RUSKIN website you are acknowledging that these Terms & Conditions form a binding agreement between you and RUSKIN for the sale and purchase of the subject items.
All products found on www.ruskinlondon.com are currently in stock unless the product is marked "Out of Stock". If you are interested in ordering an "Out of Stock" item, please contact us by email at: firstname.lastname@example.org and we will try to give you an estimate of when your desired item will be next available. We reserve the right to cancel a delivery and/or order in the event that the stock quantity and/or price was incorrect at the moment of placing the order. If we are unable to deliver in accordance with the Terms & Conditions of the order, we will contact you and give you the opportunity to cancel the order.
8. COLOR OF PRODUCTS & MATERIALS
The colours of products seen on www.ruskinlondon.com will depend on the monitor from which it is viewed and can vary depending on such monitor. Therefore the color seen on the monitor can vary from the accurate color of the product. Please note that we have tried as accurately as possible to display the colours of the tweed, leather, lining, and other materials as well as we could. Please note that all RUSKIN products are made of natural tweed and leather of the highest quality. We would like to point out that both the tweed we create and leather we use are natural products and therefore can vary in color and structure from product to product and from collection to collection. These minor variations in products should be viewed as a unique characteristic and not as a fault.
All sizes on any product viewed on www.ruskinlondon.com are external sizes and for your convenience we have listed the dimensions of the products in both imperial and metric standards.
10. FORCE MAJEURE
We reserve the right to assert to cancel any order in the rare occurrence of a force majeure event such as any strike, lockout, blockade, war, warlike event, civil war, revolution, government sanction, natural disaster or the like. This means that the agreement will not obligate fulfillment in part or in full. In any case, we will endeavour to notify you.
11. RETURN POLICY
All products purchased from www.ruskinlondon.com have a 14 day return period from the date received by the customer. If for any reason you are unsatisfied with your purchase, please contact us at email@example.com so that we may send you an electronic return form to enable us to process your return/exchange. Please ensure that the returned items are in their original packaged condition, otherwise we will not be able to process the return. Only after the returned items have been received and approved by RUSKIN will the amount of the purchase price be refunded to the purchaser’s account. Return shipping costs are the returner’s responsibility.
12. PRIVACY STATEMENT
RUSKIN takes your privacy very seriously. We follow industry standard protection procedures to ensure your personal information is secure. All transactions are conducted on Stripe's secure servers and your credit card information is encrypted using secure socket layer technology (SSL).
13. IMPORT DUTIES
If you order goods from our site for delivery outside the United Kingdom, they may be subject to import duties and taxes, which are levied when the delivery reaches your home country. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the goods are destined. We will not be liable for any breach by you of any such laws.
Please be advised that we reserve the right to deduct, from any refund due to the customer, the costs incurred by us for the return shipment of goods refused by the customer at customs in the destination country. We will not accept the returned product if the sender does not pay for shipping costs.