All orders are processed Monday through Friday, excluding Saturday, Sunday and holiday periods. Please review your order details carefully before submitting your order. Orders for same-day dispatch must be placed before 12pm.
Unless otherwise stated, shipping taxes are included in the price at checkout and orders are delivered DDP (Delivered Duty Paid). You are responsible for payment of any additional local customs charges in the delivery country.
Once your order has left our warehouse, we will send you an email containing your unique tracking number to track its progress online. We use DHL, UPS and FEDEX for all international deliveries.
|UK||Free||3-7 working days|
|EU||£30||7-10 working days|
|Japan||Checkout price includes shipping & customs||7-10 working days|
|International||£40||7-10 working days|
The above timescales are only a guide; deliveries may take longer during busy periods or bank holidays. We cannot accept responsibility for late deliveries due to circumstances beyond our control (e.g. extreme weather conditions). We will do our best to inform you of any unexpected delays.
Products in their original condition with packaging, dustbag and tags are eligible for a refund within the 14-day return period.
- Email us at firstname.lastname@example.org to begin the returns process
- Refunds may only be issued in the same form as was utilised for payment
- Return shipping costs are the returner’s responsibility
- RUSKIN is not responsible for lost returns or liable for any duties or custom charges incurred in returning products
- Postage on returns and exchanges will not be refunded unless the item is defective